Terms & Conditions

Unused Parts and accessories can be returned within 30 days of invoice.

Backorders will not be billed until the item ships.

All returns are subject to a 20% restocking fee.

No electrical components can be returned.

Damage claims to be filed with delivering carrier.

Shipments are F.O.B Nashville, TN.

Prices are subject to change without notice.

Warranties are in accordance with current manufacturers’ policies.

All returns must be accompanied with a return authorization number.

To request an RMA number either phone us at 1-800-897-7570, or click here to contact us.

Normal Delivery Method

  • UPS Ground : 1 – 5 business days
  • 3rd Day Select, 2nd Day Air & Next Day 
    (Air are also available upon request) 

Return/Refund Policy 

  1. Must call for return authorization # prior to any return 
  2. Parts that have been installed are not eligible for return 
  3. Electrical parts (computer boards, etc) out of original packaging and/or installed are not eligible for return 
  4. 20% Restocking Fee applies on all returns 
  5. No Freight Charges will be credited 
  6. Credit will be issued back on credit card originally used to purchase item(s) 
  7. Credits will be processed within 30 days of return
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